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Home No-Contact Service

COVID 19 POLICY

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New Standards In Health & Safety

During this time the Comfort Heroes team will continue to be here to service your essential HVAC needs. We are committed to taking every precaution possible to ensure that we can continue to serve you while protecting your health, and the health of our technicians.

With this objective in mind, we have implemented several procedures based on CDC recommendations to respond to, and reduce, the threat of COVID-19, including:

  • verified_user Our office team is asking customers if they have been unwell and if so, we kindly ask to schedule the appointment at a later date.

  • verified_user Our technicians are used to giving customers handshakes, but we’ll have to just go with a thumbs up for now.

  • verified_user Our technicians will do their best to maintain a 6-foot distance where possible. Don’t worry, it’s not awkward, we’re used to it already.

  • verified_user Our technicians have had training on the proper use of PPE.

  • verified_user Our technicians have gloves, masks, shoe covers and sanitizing wipes.

  • verified_user Our technicians will frequently clean their equipment.

Out of an abundance of caution, we’ve made changes to business processes to minimize unnecessary interactions, such as; Dispatching technicians remotely. Running No Contact Service Calls! Estimates available via Facetime or Zoom

No Contact

No Contact Service calls, is a simple way to ensure we can take care of your plumbing, heating and cooling while remaining committed to ensuring the health and safety of you and our team!

To break it down:

  • verified_user We call you when we arrive to your home, You let us know the best point of entry and open the door for us.

  • verified_user You and your family make yourself comfortable in another area in the home.

  • verified_user Our tech will enter the home wearing a mask, gloves, booties.

  • verified_user We will call you or facetime you to talk through your options or go over any recommendations.

  • verified_user Our technician will complete the approved work, sanitize any equipment in your home.

  • verified_user He will call you when he is in his truck so you can secure you home and will also talk through any questions you may have.

  • verified_user We will email your invoice and you can pay online!

HAVE QUESTIONS?

What we’re most proud of is our commitment to treating people right. Should you have any questions please reach out and we are happy to address any questions you might have. Call today at 805-830-5858 or email us at info@comfortheroes.com

Contact

If you're looking for a Thousand Oaks air conditioning and heating expert, please call us today at 805-830-5858, or complete our online request form.

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